Privacy Policy for The Channels Group

Last updated: 4 July 2025

Introduction

This Privacy Policy describes how The Channels Group ("Company", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website located at https://www.thechannelsgroup.uk ("Website") and any related services (collectively, the "Service").

It also explains your rights under applicable privacy laws, including:

  • The UK General Data Protection Regulation (UK GDPR) and the EU GDPR
  • The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA)
  • The California Online Privacy Protection Act (CalOPPA)

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Data

We may collect the following categories of personal information:

  • Contact details: such as name, email address, phone number, postal address.
  • Device information: IP address, browser type, operating system.
  • Usage data: pages visited, time spent on pages, clicks, referring URLs.
  • Marketing preferences: your subscriptions to newsletters or updates.

Automatically Collected Data

When you visit our Website, we may automatically collect certain information using cookies, pixels, tags, or similar tracking technologies.

How We Use Your Information

We use the collected data for various purposes, including to:

  • Provide and maintain our Service.
  • Improve and personalise your experience.
  • Communicate with you, respond to enquiries, and provide customer support.
  • Send newsletters, marketing or promotional materials (you may opt out at any time).
  • Monitor and analyse trends, usage, and activities using tools like Google Analytics.
  • Comply with legal obligations and enforce our agreements.

Cookies & Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Sharing Your Personal Data

We may share your information with:

  • Service providers who assist us in operating our website or servicing you (such as Webflow, Google Analytics, and email providers).
  • Legal authorities if required by law or to protect our rights.
  • Affiliates and partners under confidentiality agreements.

Third-Party Services

Google Analytics

We use Google Analytics to help us understand how our website is used. Google Analytics may collect information such as your IP address, browser, pages visited, and time spent. Google’s ability to use and share information collected by Google Analytics is governed by the Google Analytics Terms of Use and the Google Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Google Search Console

We use Google Search Console to monitor our website’s search presence. This does not involve collecting personal data from visitors, but Google may process data in accordance with its own privacy policy.

Webflow

Our website is hosted and built on Webflow. Webflow may collect certain information necessary to deliver the Service. For details, please see Webflow’s Privacy Policy.

GDPR (EU & UK) Privacy Rights

If you are in the UK or European Economic Area (EEA), you have the following rights under the UK GDPR and EU GDPR:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct any inaccuracies.
  • Erasure: You can request deletion of your personal data.
  • Restriction: You can request that we restrict processing.
  • Data portability: You can request your data in a structured format.
  • Objection: You can object to processing where we rely on legitimate interests or direct marketing.

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

Security

We take reasonable administrative, technical, and physical measures to protect your personal data. However, no internet transmission is 100% secure.

Children’s Privacy

Our Service is not directed to anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the “Last updated” date.

Contact Us

If you have any questions or wish to exercise your data protection rights, please contact us: